Contact & Payment Information

Customer Service Hours
For Sales & Product Inquires:
Monday-Thursday, 10AM-8PM Eastern
Friday, 10AM-7PM Eastern
Saturday, 11AM-5PM Eastern

For Status of an Existing Order and Refund Requests:
Monday-Thursday, 10AM-8PM Eastern
Friday, 10AM-7PM Eastern
Saturday, 11AM-5PM Eastern

Location
1806 N. Flamingo Road, Suite 415, Pembroke Pines, FL 33028

Telephone
Toll Free Customer Service
1-800-686-4006

Corporate Office
1-800-686-4006

Fax
1-954-620-0084

E-Mail Contact
Contact Us

Messages
In the event our staff is busy, please leave a message or email.
We try to return messages within 4 hours until the close of business.
After hours messages are returned the next business day.

We Accept All Major US Credit Cards & PayPal
Credit card & PayPal orders are usually processed on the same day.
In some cases, processing may be delayed until product availability is confirmed.

Checks
Please write your order number on your check, payable to "ShopLadder"
Send to the address above along with a printed copy of your order.
Orders will be processed 10 business days after receipt of payment by
U.S. personal or business check, cashiers check or money order.
Let us know if you need faster clearance.

Wires
We accept US and foreign wires. Please contact us for wiring instructions.
U.S. wires usually clear within 24 hours.


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