We process your order either the same day you place it or the next day based on the time it was ordered. Our warehouses process and prepare your order as quickly as possible, and we have factored in their processing time into our "Usually Ships by" estimates, which is displayed next to the product name.
Most of our products ship very quickly, but some take longer to fulfill than others. In particular, products with high levels of customization and those that are custom made require the longest processing times -- these items are being assembled specifically for your order.
Once an item ships, transit times to you vary by shipping method. These include:
|Shipping Method||Transit Time|
|Small Parcel||(Standard shipping to your door via UPS and Fedex)||1 to 5 days|
|Standard Curbside||(Curbside Delivery via Commercial Carrier)||7 to 10 days|
|Deluxe Inside Delivery||(two-person, inside delivery)||1 to 3 weeks|
|Deluxe Inside Delivery & Setup||(two-person, inside delivery to room of your choice)||1 to 3 weeks|
Standard Curbside and Deluxe Inside Deliveries include delivery appointments. The carrier will call in advance of delivery to schedule a 4 hour delivery window. Once you have committed to that window it is important that the appointment is kept to avoid further delivery charges.
You Can Confirm Availability
Please feel free to call us at 1-800-686-4006 or Contact Us to confirm the precise availability of the item you wish to order.
In some cases, we need to verify payment information with you before we can process your order. When this happens, we will contact you by email and by phone in order to minimize delay.
Payment by Check or Money Order
Add an additional 7 business days to these estimates to allow for processing of payments by check or money order.
Sometimes out of stock products are inadvertently offered for purchase, and when this happens, we will notify you immediately of this unforeseen delay, and ask you how you want to proceed. If you wish, we would be happy to help you pick out an alternate item.
Where We Deliver
We deliver to the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands at this time. We are currently unable to deliver to PO or APO/FPO boxes, except for rural PO addresses. In addition, we offer international shipping for some items, to some international destinations.
Delivery to Remote Areas
Customers living in remote areas may experience longer transit times due to restricted frequency of deliveries to those locations. Some remote areas are only serviced on particular days. If you believe you are in a remote area, please contact us before ordering to ensure your satisfaction with the available delivery options.
Delivery by December 24th
This holiday season, we have added staff and are working closely with our suppliers to make sure that items marked "Delivery by Dec. 24" arrive on time to you. In the rare, unexpected case of your order not arriving by December 24th, you may (1) keep the product and we will offer you a refund of 15% of the item's price or (2) refuse delivery or (3) send it back and we will provide a full refund and arrange for return shipping.
Terms & Conditions on Dec 24 Delivery:
This offer applies to items marked Delivery by Dec. 24 at the time of purchase (as we get closer to December 24 items will be individually removed from this delivery date offer) and applies to the date of first attempt of item delivery.
Please note that the following are excluded from this offer (even if marked as Deliverable by Dec 24):
If you have questions about a specific item and estimated delivery times, please Contact Us or call us at 1-800-686-4006 for a personalized estimate.
See Shipping for additional information.