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(based on 162 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Very Nice Wine Cooler
I recently purchased this item and have had it for a few days. So far I am very happy with it. The exterior of the cooler is quite attractive as well as the interior...Read complete review
I recently purchased this item and have had it for a few days. So far I am very happy with it. The exterior of the cooler is quite attractive as well as the interior shelving. It did not take long for the temperature to reach where I set it. It was easy to setup and start using. Here are some of the details during my setup. The item arrived on time and came well packed. The boxes had labels on them requesting that you retain all the packing materials in case you need to return the item. Very Important! The instructions were very short on assembly and focused more about the care of the unit. They were simple enough to follow though. The only piece needing assembly was the door handle which is very easy to install. There is also a filter in the back which you may need to reseat if it comes off and a water tray which is already connected under the unit. The instructions state to clean the inside with a damp cloth. After that they say to make sure the cooler was set upright on a level surface and to let the cooler sit for two or more hours before plugging it in. After doing these steps I plugged in the unit and set the tempertaure to where I wanted. The unit hummed a bit, but the noise wasn't very intrusive. After it reached the temperture I set, it was very quiet. Everything was working and later on that evening I placed my wine bottles inside. Most of the bottles I have are standard size, but two were wider. Those two would not fit between the racks like the others, but they did fit on the bottom. It did not take long for the bottles to cool down to the temperature of 54 which I had set, and the cooler has kept the temperature steady since. So far so good.
Most Liked Negative Review
I have had it for 2 years, but almost a year ago I started noticing the lower zone was not holding temperature well. I set the temp at 55F but in summer it goes...Read complete review
I have had it for 2 years, but almost a year ago I started noticing the lower zone was not holding temperature well. I set the temp at 55F but in summer it goes up over 60F, whereas in winter it is down to 50F or lower. I wasn't sure what was wrong & thought the cost of repair would be almost as high as that of a new one. I asked my electrician & he advised me to call NewAir. So I did, and their technician named Vincent told me I needed a new Cool Kit. It is disappointing that the kit goes out barely after one year. Anyway I just ordered one today. Hope it will do the job - will know once I install it. So far the service and advice have been excellent.
Reviewed by 162 customers
Displaying reviews 1-30
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A great little wine cooler, reasonable price
from Glendale, CA
About Me Casual Taster
After being told leaving my wines out was a bad idea, I was recommended to buy a cooler. My kitchen has limited space but this cooler fits nicely in the corner. My wall outlet was a but further away so I need an extension cord. The temperature gets nice and cold, but I have noticed it varies 1-2 degrees slightly from the temperature displayed. For such a low price, this cooler can't be beat. My brother has already asked where I got it
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Love this cooler & this company!
from Marshall, TX
About Me Aspiring Enthusiast
This wine cooler is beautiful, quiet and holds the temperature very well. I had a unit before this go out and they replaced it for free. The customer service and communication at this company is the best I have ever experienced and I order a lot online! Ross, my customer care specialist, went above and beyond to take care of my needs. I was very impressed and would definitely recommend Air & Water to anyone needing their products!
Bottom Line Yes, I would recommend this to a friend
Excellent customer service
from South West, Florida
I was hesitant to purchase this unit after reading some negative reviews but for the price decided to anyway. When I noticed the top unit stopped cooling after 8 months, I thought this is why the negative reviews! But wait! I contacted customer services and they could not have been more helpful. I was a little put off when they said I had to pack it up and ship it back to California (from Florida) which I was pretty sure was going to cost more than the unit. However, I paid a very small amount and they sent me a pre-paid packing label! Another stipulation, it must arrive there undamaged! If it couldn't be fixed under warranty they would ship me a new one!!! Being a skeptic I figured for sure it would arrive "damaged" and I would be out of luck. As it happens, my new wine fridge arrived today!!! Now that's what I call customer service!
from Redlands .CA
I've ordered from air-n-water several times before and continue to be amazed at their ability to exceed expectations. When an item I ordered became back ordered they wer fast to identify the challenge and worked with me to find a suitable substitution for my order. I could not be happier with their team. I have and will continue to recommend Air-n-water to my freinds.
I would recommend this product to a friend
from Dallas, TX
The LED blue light and stainless steel gives it a nice finish to any kitchen or area you add your wine cooler to. It is very quiet and easy to change temperature settings. Its the perfe t size to store regualr sized wine bottles, large ones wont fit. I would definitely recommend this item to a friend.
Excellent Customer Service - Vincent is a Star
from San Diego, CA
About Me Getting Started
Item sent asome a surprise Christmas present but somehow the handle was missing. An email to customer care put me in touch with Vincent. The poor man, I think I drove him crazy. He stood tall and stuck with methough and after a second try, I received the missing handle. The first one was for a different model even though the packing slip listed the correct model cooler. Thank you Vincent for going the extra mile to make my present complete.
(1 of 1 customers found this review helpful)
Great Product, great customer service
By Jonathan K
Thank you Vincent for the attentive customer service!
PERFECT recommend to anyone.
from Toronto, ON, CANADA
It works well, looks great, and fits in perfectly with our home. Easy to assemble. The one thing that everyone need to know is: if you think your wine bottle is too fat or too long, make sure you pull out the shelf to try and fit it first. If you think any wine bottles won't fit on the lower shelves, pull out the shelf or raise the one above. I have only had 2 different bottlestyles not fit.
Excellent Customer Service
The unit I received was short the two screws used to secure the door handle to the door. I called NewAir and was very pleased that they went the extra mile to locate the shipping order and verify that I was a valid customer. They shipped he screws that day.I highly recommend NewAir.
Great Customer Service
from Seattle, WA
The cooling kit on our AW-281E needed replacement. Vincent was very helpful with the troubleshooting and replacement process. Our wine cooler works great again.
I love it!!
Thus us a great starter wine fridge. I edievislkg like the blue light eliminating the inside. Very quiet, I would highly recommend.
from Emmaus, PA
The cooler looks and runs great. Customer service was also quick and friendly.
New Years Wine Cooler
from Los Angeles Ca.
About Me Connoisseur
Thanks for all the help!
NewAir Is The Best!
from Buena Park, California
We love our NewAir Wine Cooler! The fit and finish are beautiful and the stainless steel exterior makes it very attractive and it's basically plug in and go. Couldn't be more simple and easy to use. The staff at NewAir are very friendly and helpful as well. I highly recommend them and their products.
Great Wine Cooler
from Denver, CO
I love this wine cooler. It is not too big and holds just enough wine. It fits on the counter or even on the floor. It doesn't get in the way. The stainless steel finish matches any room.
Very nice unit
from Hudson, Florida
A place to store our wine and keep it chilled. Freed up space in the fridge
Excellent product and customer service
By Ryan J
from South Florida
I bought this to as a Wineador, which is a fancy cooler to keep cigars correctly humidified.Not only did NewAir have the lowest price, it had free shipping too!The packaging was very adequate for a 60 pound item. Ended up buying a warranty through SquareTrade only cause I have a few plans with them already. If I didn't, I would gladly buy one from NewAir.Although I didn't use it, It made me feel better knowing that NewAir has a 30 day back money back guarantee. Highly recommended, and will be using these guys for future cooling products!
Really Love My Wine Cooler!!
from Los Angeles
It's a great unit and I really love all the products that they have. I am thinking about upgrading to a bigger fridge soon for the kitchen!
(0 of 1 customers found this review helpful)
By philly Phil
Perfect for the occasional wine drinker
I love that the cooler is small enough to keep in the kitchen or dining room, but also large enough to hold enough bottles of wine for us. We are not huge wine drinkers so having a larger cooler would be a waste for us. I like that it has a light feature and that it isn't too bright, just bright enough to be used when you need it. The wine is easy to remove from all shelves, especially since you are able to pull out a few of the racks to ensure you are grabbing the correct bottle. Unless you are right next to the cooler you don't even realize that it is running, the noise level is that low.
I highly recommend this product. Worth every penny.
from Yorktown, VA, USA
This is the perfect addition to our bar/rec room area. It looks great and displays are easy to see. It maintains a perfect temp. We do chill the wine in the fridge prior to putting in the cooler so that the temp doesn't drop. Party time!!
Love the design and look of this product.
from Brandon, MS
Exceeded my expectations in the easy of ordering the cooler and delivery was seamless. It is very attractive and I would recommend this product to other buyers.
Excellent product and services
from Berkeley, CA
We bought this wine cooler couple weeks ago and very happy with its performance. It performs as advertised, it runs quietly and meets our need. The vendor delivered the product quicky and it came in good condition. We will definitely buy this product from this vendor again if we need more space.
Great for the money.
By Sea Gypsy
from Pensacola Beach, FL
We have been very satisfied with the price, service and delivery as well as the product. The only thing that surprised me was that the wine racks themselves seem to be a little light weight but do the job. In order to place larger bottles we have had to remove one of the racks. But everything else seems great and it is very quiet.
from Covington, KY, USA
This is my first wine cooler and first purchase from Air and Water. I searched many stores (in person and online) and finally decided on the NewAir AW-281E. First, shopping with Air and Water was extremely easy and the the unit arrived in four days much to my delight. Regarding the unit itself, the reviews were very good and it has lived up to the expectation! The design is very sleek and modern and the blue LED inside is very cool. For functionality, I have all my french wines in this cooler and with the bottles all at the same temperature it is easy to hold that temperature inside the cooler. Although the unit is stored in the basement, when I am nearby I can barely hear it unless I am trying to. The only downside is that the pull out shelving could have been designed a little better to allow for smooth operation; sometimes you have to give them a little force to go back in.
I just assumed that for the ridiculously low price this product would be OK at best but I was pleasantly surprised. It looks and performs like a unit costing 3 times the price. Quiet, cools quickly and pretty to look at as well. This was a great deal from Ait-n-Water.
NewAir AW-281E 28 Bottle Thermoelectric Wine Coole
from Bakersfield, CA, USA
I chose this wine cooler because of the ratings and size of storage. My older cooler started breaking down on me and I needed a new one rather quickly. Air and Water delivered it in two days with no extra charges. NewAir AW-281E is a perfect size and keeps my wine at the precise temperature that I like. It is quiet and attractive with it's blue light that turns on from the outside. The motor is quiet and has no loud condensor. I brew my own beer at home and the racks in this unit can be removed to fit a secondary bucket for fermenting pilsners and lagers at a cooler temperature. The price is right and I am very happy with this purchase.
from Long Beach, CA
After a considerable amount of on-line inquiry and research, I was left more confused and unsure from when I started! I slept on it and the next day began researching again. After several hours I remembered reading an on-line survey and this product was marked by customers 10 out of 10!I found the article and did a bit more research and price comparison, etc. What I discovered it is scored high in every way possible. This product beat every other refrigerator in what areas I was interested in.I ordered the refrig on Sunday. Tuesday evening, I had all my wonderful wine in my beautiful refrig. Talk about fast!The pricing was excellent and so far we have a beautiful frige for our wine.I am so happy I found Air-n-Water! Christmas is coming up and is this is an affordable gift that will keep giving!Everyone who comes in the house loves the fridge and thinking of surprising my son with one.Thanks so much for making an affordable yet outstanding product.
Great quality for the price
from Louisville, KY
This unit is very well constructed, nothing feels cheap or janky. Runs super quiet, doesn't produce a lot of condensation. Temperature settings accurate to within a degree or two for me.
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